Delivery Policy
In accordance with the FTD policy, delivery by an FTD® Florist (Astra Florists)
We can deliver flowers, plants, and specialty gifts to almost 100% of the United States and Canada. We can also deliver flowers, worldwide, to more than 150 countries across the globe.
Unfortunately, we cannot guarantee out of town delivery at a specific time of day. Substitution may be necessary to ensure your gift is delivered on the day you requested. Taxes are based on prevailing rates in the delivery area.
In most areas of the United States and Canada, orders placed as late as 2p.m. in the recipient's time zone can be delivered that day (earlier times may apply to some areas and at holidays). Saturday and Sunday deliveries are available in some areas for orders placed by 1p.m. in the recipient's time zone.
Funeral arrangements require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day see below:
Monday Morning Delivery - Order by Saturday at 12 noon in the recipient's time zone
Morning Delivery Tuesday through Saturday - Order by 3p.m. in the recipient's time zone on the day before
Afternoon Delivery Monday through Saturday - Orders must be placed with a 4 hour lead-time
Sunday Delivery is available in some areas - In those areas, orders placed before 1p.m. in the recipient's time zone can be delivered on that same day. The availability of Sunday delivery will be determined during order checkout
Exotic Flowers and Plants - Due to the limited availability of exotic flowers and plants, Next-Day delivery is required. Delivery is available Monday through Saturday.
International Deliveries
Outside the United States and Canada, flower and plant orders placed by 2p.m. Eastern Time can be delivered the next business day. Floral arrangements delivered internationally may vary due to current exchange rates, or regional and seasonal availability. Prices may be subject to change for certain countries. You will be contacted if additional funds are required.
Delivery by FedEx® or UPS®
At this time, flowers, plants, and specialty gifts delivered by FedEx® or UPS® are only available for delivery in the United States. Next-Day, 2-Day, Standard Delivery (within 3 business days), or Saturday Delivery are available for most non-perishable products and some hearty plants.
Perishable products will require Next-Day delivery.
Return and Refund Policy
If for any reason you are not satisfied with our product or service, please contact us via email at: sales@astraflorists.com